O2 Shop West Bromwich

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom.
Phone:1212729099.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi‑Fi, Wi‑Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 170 reviews on Google My Business.
Average opinion: 3.9/5.

Location of O2 Shop West Bromwich

O2 Shop West Bromwich 33 New Sq, West Bromwich B70 7PP, United Kingdom

Contact

Open Hours of O2 Shop West Bromwich

Open today until 17:30.

Monday: 09:00–17:30
Tuesday: 09:00–17:30
Wednesday: 09:00–17:30
Thursday: 09:00–17:30
Friday: 09:00–17:30
Saturday: 09:00–17:30
Sunday: 11:00–17:00

Introduction

Nestled in the heart of West Bromwich, O2 Shop West Bromwich, situated at 33 New Square, offers a comprehensive range of mobile services and products, ensuring that it meets the technological needs of its customers. This modern store, owned by Telefónica UK Limited, serves as a one-stop-shop for all your mobile-related needs.

Main Services

Mobile Phone Sales: O2 Shop West Bromwich offers a wide variety of the latest smartphones, tablets, and accessories from leading brands. Customers can choose from various tariffs, including SIM-only plans and mobile broadband deals, to suit their preferences and budget.
Mobile Phone Repair Shop: The store provides repair services for mobile devices, including screen replacements, battery changes, and water damage repairs. Their certified technicians ensure high-quality workmanship using genuine parts.
In-Store Pick-Up: Customers can choose to pick up their online orders at the store, ensuring convenience and flexibility in their shopping experience.
O2 Refresh and Upgrades: O2 Shop West Bromwich offers the O2 Refresh program, allowing customers to upgrade their phones before their contract ends. They can also provide information on the best upgrade options and the latest device releases.
Mobile Broadband Solutions: The store provides a range of mobile broadband devices, including dongles and mobile Wi-Fi hotspots, along with suitable data plans to keep customers connected on the go.
Accessories and Gadgets: O2 Shop West Bromwich stocks a wide range of accessories, such as cases, chargers, headphones, and other gadgets to complement mobile devices and enhance the user experience.

Location and Access

The store is located at 33 New Square, West Bromwich B70 7PP, United Kingdom, in the heart of the town center. Its proximity to local amenities, shops, and public transport makes it easily accessible. Here's a detailed breakdown of the store's location and access:

Nearby Landmarks: The store is situated near the historic New Square Shopping Centre, West Bromwich Town Hall, and Sandwell Council House.
Public Transportation: Several bus stops are nearby, with services operated by National Express West Midlands. West Bromwich Central Station, served by West Midlands Trains, is approximately a 10-minute walk away.
Parking: There is a wheelchair-accessible car park situated behind the store, with additional parking available at the nearby New Square Shopping Centre car park.

Featured Characteristics

O2 Shop West Bromwich offers a range of features designed to enhance the customer experience. Some of the notable characteristics include:

Wheelchair-Accessible Entrance: The store is designed to be wheelchair-accessible, with a ramp at the entrance to ensure easy access for all customers.
Wi-Fi: Free Wi-Fi is available in-store, allowing customers to connect to the internet while they shop, browse, or wait for their devices to be repaired.
Quick Visit: The store's layout is designed to provide a streamlined shopping experience, with clear signage and dedicated areas for different services, making it easy for customers to find what they need quickly.
Electronics Recycling: O2 Shop West Bromwich participates in the O2 Recycle program, allowing customers to trade-in their old devices for cash or credit towards a new one, while also helping to reduce electronic waste.
Payment Options: The store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring convenient and flexible transactions.

Practical Information

Here's some essential practical information about O2 Shop West Bromwich:

Positive Aspects from Reviews

With an average rating of 3.9/5 from 170 reviews on Google My Business, O2 Shop West Bromwich has received numerous positive aspects from its customers. Some of the most frequently mentioned positive aspects include:

Knowledgeable and helpful staff: Many customers have praised the store's staff for their friendly demeanor, expert knowledge, and willingness to assist with various mobile-related queries and issues.
Efficient service: Several customers have noted the quick and efficient service they received, from phone repairs to contract changes, reducing wait times and ensuring customer satisfaction.
Wide range of products: Customers have appreciated the extensive selection of mobile devices, accessories, and plans available at the store, catering to diverse preferences and budgets.
Convenient location: The store's central location and easy access to public transportation have been highlighted as a significant advantage by many customers.

In summary, O2 Shop West Bromwich offers a comprehensive range of mobile services and products, ensuring that it meets the technological needs of its customers. With its convenient location, knowledgeable staff, and focus on customer satisfaction, the store has become a popular destination for mobile-related needs in West Bromwich.

Frequently asked questions about O2 Shop West Bromwich

What services does O2 Shop West Bromwich offer?

They offer mobile phone sales; repairs; in-store pickup; O2 Refresh and upgrades; mobile broadband solutions; and accessories.

Can I pick up my online orders at the store?

Yes; they offer in-store pickup for online orders.

Is the store wheelchair-accessible?

Yes; the store has a wheelchair-accessible entrance with a ramp.

What is the store's address?

The store is located at 33 New Square; West Bromwich B70 7PP; United Kingdom.

What public transportation is nearby?

Several bus stops are nearby; and West Bromwich Central Station is approximately a 10-minute walk away.

Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024 But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj, Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj, I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now. A Big thank you Amraj and Shannon I never got this support from my previous provider. well done O2 West Bromwich. regards Steve.

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