AWD-IT Gaming PC (ADMI Ltd) - Newcastle

Introduction

Nestled within the heart of Newcastle, AWD-IT Gaming PC, an esteemed division of ADMI Ltd, has been serving the local and online community with top-tier gaming computers and impeccable services since its inception. Situated in the bustling Rosevale Business Park, this specialty computer store has carved a niche for itself by offering a seamless blend of cutting-edge technology, exceptional customer service, and a keen eye for detail.

Main Services

• Custom Gaming PC Builds: AWD-IT's primary service revolves around crafting bespoke gaming PCs tailored to customers' unique specifications and budgets. Their expert team works closely with clients to ensure every component, from processors to graphics cards, meets their gaming needs.
• Pre-Built Gaming PCs: For those seeking immediate gaming gratification, AWD-IT offers a range of pre-built gaming PCs. These systems are meticulously assembled using high-performance components, ensuring exceptional gaming experiences out-of-the-box.
• Upgrading and Repairs: AWD-IT also specializes in upgrading existing systems and repairing faulty components. Their technicians are well-versed in diagnosing and resolving issues, keeping customers' gaming rigs in top condition.
• Laptop and Accessory Sales: In addition to desktops, AWD-IT retails gaming laptops and a wide array of gaming accessories, including monitors, keyboards, mice, and headsets.
• On-Site Services: AWD-IT provides on-site services, including computer assembly, software installation, and data transfer, ensuring a hassle-free experience for their clients.

Location and Access

AWD-IT Gaming PC is situated at Unit 2, Rosevale Business Park, Newcastle ST5 7UB, United Kingdom. The business park is conveniently located off the A500, providing easy access from various parts of Newcastle and surrounding areas. There is ample on-site parking available for customers, including a wheelchair-accessible car park.

Public transportation is also readily available. The nearest bus stop, 'Newcastle, Rosevale Business Park,' is just a short walk away and served by several bus routes. Newcastle railway station is approximately 2.5 miles away, with taxis and ride-sharing services available for the short journey.

Featured Characteristics

• Wheelchair Accessibility: AWD-IT is committed to ensuring its store is accessible to all. The entrance is wheelchair-accessible, and the store's layout has been designed with ease of navigation in mind.
• Online Appointments and In-Store Pick-Up: For convenience, AWD-IT offers online appointment booking and in-store pick-up options. Customers can browse and select their preferred products online and then collect them at their leisure.
• Delivery Services: Alternatively, AWD-IT provides delivery services, both locally and nationwide, ensuring customers can enjoy their new gaming PC or accessories without leaving home.
• Payment Options: AWD-IT accepts a wide range of payment methods, including credit and debit cards, NFC mobile payments, and even offers finance options for those looking to spread the cost of their purchase.

Practical Information

• Opening Hours: The store is open Monday to Friday, 9:00 AM to 5:30 PM, and Saturday, 10:00 AM to 4:00 PM. However, it is recommended to check their website or contact them directly for the most up-to-date opening hours.
• Contact Information: You can reach AWD-IT Gaming PC via telephone at 1782450573 or through their website, awd-it.co.uk.

Positive Aspects from Reviews

AWD-IT Gaming PC boasts an impressive average rating of 3.8/5 from 1332 reviews on Google My Business, reflecting the high regard in which the store is held by its customers. Many praises have been sung for the store's exceptional customer service, with reviewers commending the knowledgeable and helpful staff. The quality of the products and the attention to detail in custom builds have also been frequently lauded. Additionally, many customers have commented on the convenience of the online appointment system and the ease of the in-store pick-up and delivery services.

❓ Frequently asked questions about AWD-IT Gaming PC (ADMI Ltd)

👍 Reviews of AWD-IT Gaming PC (ADMI Ltd)

Jaeho J.

5/5

I usually don’t leave reviews, but AWD-IT deserves one. My PC arrived in just 2 days on a Saturday, and everything was perfect from customer service to shipping. The team even called me to offer a free motherboard upgrade that was more compatible with my RAM, which I really appreciated. The PC was packaged extremely carefully, all the original part boxes came untouched, and the build itself is beautiful. I will need to see and update on how it is long term, but so far perfect. Only thing is the C13 power cable that came with the PC was a bit wobbly, but got a new one on amazon for like 5 quid. The PC is balanced, cable management is great. Runs perfectly — Cyberpunk at high graphics. Great value for the price. Definitely happy with the whole experience.

Jon W.

5/5

A company is defined by the service it offers and I have always had good service from AWD-IT. Recently a (quite expensive) Gigabyte graphics card I purchased from them developed a fault and needed to be returned for repair. Whilst this was not ideal I can attest to the fine quality of the customer service I received. Inquiries were responded to promptly and courteously, and the speed of repair was also worthy of mention. I had the repaired card returned to me in 15 days instead of the usually quoted 30 days. Of course time will tell as to how the card holds up, but I'm glad I can rely on AWD-IT to make the return process smooth and as hassle free as possible.

Dane C.

1/5

I ordered Corsair RAM from AWD-IT to complete a new PC build, only to be told after payment that it was a “pricing error” and I’d have to pay an extra £40 to get my order. When I called, I was then told it wasn’t in stock anyway and the price had since gone up. That alone was bad enough, but the real frustration is the impact it’s had. My build is now delayed, other parts are sitting unused, and I’ve lost valuable time waiting for something that was never going to arrive. If this had been a genuine one-off error, resolved properly with decent customer service, I would have accepted that. Mistakes happen. But instead, the staff were curt and dismissive, and after reading other reviews it’s clear this isn’t an isolated incident, it seems to be standard practice for AWD-IT. Meanwhile, the same RAM was available from Amazon and Currys for the same or lower price, so their excuse doesn’t hold up. Building a PC relies on timing and matching components, and they’ve managed to cause maximum disruption with minimum care for the customer. Poor service, poor communication, and no willingness to put things right. I won’t be ordering from them again.

Tom D.

5/5

Ordered various parts from the company, good quality and very good packaging. Secure and safe package that had lots of inner protection. Unfortunately a small fan was left out of the delivery and was a crucial part, however they issued a full refund and a tad extra for the inconvenience/ missing parts thermal paste that needed to be purchased. Amazing customer service and very friendly staff that are spot on for problem solving. Will definitely be using these in the future for all future purchases. Even when a product was out of stock and the order had already gone through, they offered a like for like product, very good!

Rafal W.

5/5

Item was shipped a week ahead of time, Arrived in perfect condition, Just as described, Runs perfectly, Packaged with extra cables which a lot of other PC building companies do not do. and surpassingly a Wi-Fi signal booster ? (Works great to) Overall 10/10 experience Brought 2 Pcs and 2 Monitors. Will buy again in the future

Mike

5/5

Excellent service. Great prices. Very impressed with packaging and the speed in which my items arrived. I ordered a motherboard bundle and it was delivered within 2 days. Much quicker than expected. Will definitely be using AWD again and would highly recommend them to anyone

Garry C.

5/5

Have brought two power supplies from AWD as I had to return the first as it was not suitable for my needs. Their customer service was excellent as was their returns service. The replacement PSU was ordered on the Friday and was delivered on the Monday, free delivery, can't complain about that. Would highly recommend.

Dainius V.

1/5

Received the delivery and upon further inspection realised that the main item box was opened completely, without any factory seal. Processor had no box, as well as it was put inside motherboard. Can clearly see they applied thermal paste on the processor too which means items were definitely opened and used or as they say "tested". I DID NOT buy used items. I am utterly disgusted with the service so far and will be seeking a complete refund.