Citizens Advice County Durham - Durham

Introduction

Citizens Advice County Durham, situated at 54A North Road in the heart of Durham, is a vital community resource, offering free, impartial, and confidential advice to residents of County Durham. The organization is part of the national Citizens Advice network, the UK's largest advice charity, dedicated to helping people solve their problems and improve their lives.

Main Services

• Get Help: Citizens Advice County Durham provides advice on a wide range of issues, including debt, benefits, housing, employment, relationships, and consumer rights. Their services are available over the phone, online, or in person.
• Over The Phone: Their advice line allows clients to speak to trained advisors about their problems and receive personalized advice.
• In Person: They offer face-to-face appointments at their office in Durham, as well as at outreach locations across County Durham.
• Webchat: Citizens Advice County Durham also provides an online webchat service for those who prefer to communicate via instant messaging.
• Self Help Online: Their website offers a wealth of information and advice on various topics, allowing clients to find the help they need at any time of the day or night.

Location and Access

Citizens Advice County Durham is located at 54A North Road, DH1 4SF, in the heart of Durham city center. The office is easily accessible by public transport, with several bus routes stopping nearby. The nearest train station, Durham, is approximately a 15-minute walk away. For those traveling by car, the nearest car park is the Prince Bishops Shopping Centre, about a 5-minute walk from the office. The building is wheelchair-accessible, with a ramp leading to the entrance.

Featured Characteristics

• Volunteer-led: Like all Citizens Advice branches, County Durham is run by a team of dedicated volunteers, who give their time and expertise to help others.
• Confidential: All advice is provided in strict confidence, and clients' personal information is kept secure and only used for the purposes of providing advice.
• Impartial: Citizens Advice County Durham provides advice that is unbiased, independent, and based on the available evidence.
• Free: There is no charge for any of the services provided by Citizens Advice County Durham.

Practical Information

The office is open Monday to Friday, 9 am to 4 pm, with late-night appointments available on Mondays and Wednesdays until 7 pm. It's recommended to call ahead or book an appointment online to ensure an advisor is available.

Contact the organization by phone on 8082787821 or visit their website at citizensadvicecd.org.uk for more information.

Positive Aspects from Reviews

Citizens Advice County Durham has received numerous positive reviews, with clients praising the kindness, professionalism, and efficiency of the staff. The most common positive aspects mentioned in the reviews include:

• Expert and personalized advice: Many clients commend the detailed and tailored advice they received, helping them to navigate their specific issues and find practical solutions.
• Empathetic and supportive staff: Reviewers often highlight the caring and understanding approach of the advisors, who make clients feel at ease and supported throughout the process.
• Efficient and convenient services: The availability of various contact methods and the quick response times are frequently praised, allowing clients to access the help they need with minimal disruption to their daily lives.

With an average rating of 4 out of 5 stars from 35 reviews on Google My Business, Citizens Advice County Durham demonstrates a strong commitment to providing high-quality, client-focused advice and support.

❓ Frequently asked questions about Citizens Advice County Durham

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything