Pets at Home Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

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Open Hours of Pets at Home Axminster

Open today until 19:30.

Monday: 09:00–19:30
Tuesday: 09:00–19:30
Wednesday: 09:00–19:30
Thursday: 09:00–19:30
Friday: 09:00–19:30
Saturday: 09:00–19:00
Sunday: 10:30–16:30

Exploring the Comprehensive Pet Care Experience at Pets at Home Axminster

Nestled in the heart of Axminster, Pets at Home Axminster offers pet lovers a one-stop destination for all their pet care needs. This pet store, located at West Street, is not just a retail outlet but a comprehensive pet care centre that caters to the welfare and happiness of pets in the local community. Let's delve into the detailed services, location, unique features, and practical information that make Pets at Home Axminster a go-to destination for pet owners.

Main Services

Pet Supplies: From food and treats to beds, toys, and grooming accessories, Pets at Home Axminster offers a wide range of high-quality products to ensure your pet's comfort and well-being.
Pet Grooming: The store boasts an on-site grooming salon where professional groomers provide a range of services to keep your pet looking and feeling their best.
Pet Health and Wellness: Pets at Home Axminster stocks a variety of health products, including flea and tick treatments, worming products, and supplements to support your pet's health.
Pet Insurance: The store offers pet insurance plans to help pet owners manage the cost of unexpected vet bills.
In-store Services: Pets at Home Axminster provides additional services such as microchipping, nail clipping, and ear cleaning to ensure your pet's safety and comfort.
Adoption Centre: The store partners with local animal charities to host an adoption centre, giving visitors the opportunity to meet and potentially adopt pets in need of loving homes.

Location and Access

Pets at Home Axminster is conveniently situated at West Street, just off the A358, making it easily accessible by car. The store benefits from a large, wheelchair-accessible car park, ensuring that all customers can visit with ease. Public transportation is also an option, with Axminster Train Station approximately a 15-minute walk away. Regular bus services also operate nearby, with stops on Silver Street and King's Road.

Featured Characteristics

Several unique features set Pets at Home Axminster apart from other pet stores:

Pet Café: The store features a pet café where customers can enjoy a drink or a bite to eat while their pets socialize in a dedicated play area.
Pet First Aid Training: Pets at Home Axminster offers pet first aid training workshops to equip pet owners with the knowledge and skills to provide immediate care in an emergency.
Community Events: The store hosts various events throughout the year, such as pet adoption days, charity fundraisers, and pet-friendly fun days, fostering a sense of community among local pet owners.
Expert Advice: The knowledgeable and friendly staff at Pets at Home Axminster are always on hand to offer tailored advice and guidance on pet care, helping customers make informed decisions for their pets.

Practical Information

Pets at Home Axminster is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM. The store accepts various payment methods, including cash, credit and debit cards, and NFC mobile payments. Wheelchair-accessible entrances and aisles ensure that all customers can navigate the store with ease. Additionally, the store offers convenient services such as delivery and in-store pick-up, allowing customers to shop for their pets however suits them best.

Positive Aspects from Reviews

With an average rating of 4.5/5 on Google My Business and 517 reviews, Pets at Home Axminster receives high praise from its customers. Several positive aspects consistently mentioned in reviews include:

Excellent Customer Service: Many customers commend the friendly and helpful staff, who are always willing to go the extra mile to ensure customers find exactly what they need.
Wide Range of Products: The extensive selection of pet supplies, food, and accessories cater to the diverse needs of pets and their owners, making shopping convenient and enjoyable.
Quality Grooming Services: Customers frequently praise the grooming salon, highlighting the professionalism of the groomers and the transformation of their pets after a visit.
Community Spirit: The store's commitment to hosting events and supporting local charities is often praised, with customers appreciating the store's role in fostering a sense of community among local pet owners.

In conclusion, Pets at Home Axminster is more than just a pet store; it is a comprehensive pet care centre that caters to the diverse needs of pets and their owners. With an extensive range of products, expert advice, and exceptional customer service, Pets at Home Axminster is an invaluable resource for local pet owners seeking to provide the best possible care for their beloved pets.

Frequently asked questions about Pets at Home Axminster

What are the main services offered at Pets at Home Axminster?

Pet supplies; grooming; pet health and wellness products; pet insurance; in-store services; and an adoption center.

What are the store's opening hours?

Monday to Friday: 9:00 AM to 8:00 PM; Saturday: 9:00 AM to 7:00 PM.

Is the store easily accessible by car and public transportation?

Yes; it has a large; wheelchair-accessible car park and is near Axminster Train Station and bus stops.

What unique features does Pets at Home Axminster offer?

A pet café; pet first aid training; community events; and expert advice.

How can I potentially adopt a pet from the store?

Visit the adoption center; which partners with local animal charities to host pets in need of loving homes.

Reviews of Pets at Home Axminster

sl

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Guy S.

1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Louis H.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Chloe M.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Martin M.

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies